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Office Manager - Full Time

We're Hiring!

We’re Hiring a Full-Time Office Manager

Come start your career with Nature’s Fare Markets in White Rock! Voted Retailer of the Year by the Canadian Health Food Association an unprecedented five times, Nature’s Fare is an innovative company that encourages employees to grow and thrive within our organization. We are proud to be the first retailer in Canada to earn B Corp status (www.bcorporation.net ), and we know that our actions speak louder than words. We are a different kind of company - one that puts employees’ needs first, one that is deeply committed to preserving the environment and reducing our corporate footprint, one that encourages innovation and creativity, and one that is dedicated to our communities.

The role of the Office Manager is to complete tasks to assist the Store Manager, ensure all data entry is current, manage correspondence from Head Office, and take care of store signage and customer communication.

· Passion for organic food and natural medicine and love the retail and grocery industry
· Outstanding interpersonal ability and superior customer service skills
· Strong work ethic
· Ability and desire to lead by example and create a positive, supportive working environment for your team
· Passion for the community.
· Positive, team minded attitude
· Proactive in all aspects of the job.
· Ability to work in a fast-paced environment, with a sense of urgency.
· Available for flexible scheduling when needed.

· Previous cash experience
· Previous administration/management experience is an asset
· Education in related field an asset
· Comfortable and competent with computers

As an Office Manager, you will assist the Store Manager in any tasks deemed necessary. You will Create signage intended for customer communication including holiday hours, long term out of stock announcements, event announcement, etc. You will manage data entry reports that are sent from Head Office or created in store, including price changes, shelf talkers, in store specials, sale talkers, sale troubleshooting, delete reports, product entry problems, product locations and assist in putting out shelf labels and talkers. You will archive the file system (this is done twice per year in January and July), troubleshoot all electronics, including fax machines, photocopiers, computers, etc. and communicate all electronic issues to the IT department if further assistance is needed. You will print out all important notices, flyers, announcements, etc and place them in the communication book. You will answer telephones, provide customer service, file invoices and help purchasing departments to troubleshoot any problem invoices, Requests for Credits, etc. You will complete balance sheets daily as well as all week-end/month -end reporting. You will order change for cashiers, assist the Head Cashier with any float balancing and assist at cash whenever needed. You will process Fare Points applications, troubleshooting forms, print staff food bill invoices and collect payments. You will order office supplies when needed, keep staff phone list current and enter produce costs (for those stores that are not entered by Produce Manager). You will monitor and manage the time clock and assist the Store Manager with payroll responsibilities. You will solve problems associated with NSF cheques. you will update and print revisions of any documents in the Procedures Manual, work with the store manager to maintain the training database in Avanti, including follow up and put new employee and new cashier information into JS.

We want to help you make a difference. We provide a learning environment which will inspire and motivate you to succeed! Apply on line today or at careers@naturesfare.com
Thank you for your interest in Nature's Fare Markets, only successful candidates will be contacted.

Our Company

Good People, Good Food
Do you love healthy, organic food?
Want to work in a fun environment that helps you grow and thrive?
Come to work at Nature's Fare Markets.

Our BC rooted stores, grounded in an unshakeable commitment to sustainability, offer the healthiest, natural and organic foods and supplements in seven communities in southern BC. In fact, our consistently high standards have earned us many awards and recognitions - including Retailer of the Year by the Canadian Health Food Association an unprecedented six times, and continued B Corp certification. We proudly support the communities in which we live and play and believe in becoming a source for good.

None of this is possible without the family of people who work here, full time and part time. You’ll find that we’re a different kind of company: we put our employees’ needs first, encourage innovation and creativity, and have fun on the job. We offer highly competitive wages and great benefits including sweet staff discounts, educational opportunities and a health spending account.

Come and help us build a better world together. Let’s be better together.


We would love to hear from applicants who understand how to deliver great service and have fun doing work that matters. If you enjoy a healthy, active lifestyle, love organic and natural products and appreciate the opportunity to support other people’s health and wellbeing, we want to know more about you.

Position Information


· A passion for local, organic and sustainable food and natural supplements
· A desire to deliver great service in the retail and food service industry
· Exceptional interpersonal and communication skills
· Strong work ethic and desire to contribute to people’s health and wellbeing
· Ability and desire to confidently lead by example and contribute to a positive, supportive working environment
· An affinity for our company’s core values and philosophy
· Ability to work in an energetic, fast-paced environment.

· Previous experience handling cash required
· Previous administration/management experience is an asset
· Education in related field an asset
· Comfortable and competent with computers

As a dynamic leader, you will be an ambassador of exemplary customer service, strong work ethic, and dedication to industry for other team members. In your role as office manager, you act in a supporting role to the Store Manager and assist with day to day tasks such as communication, administration, and reporting. You understand the need for clear and consistent communication which is why you will take the lead on customer communication materials related to store hours and events. With a keen eye for detail, numbers and systems, you will be to “go-to” person in our store for data entry and reports, as requested from our Head Office team in Vernon as well as when needed at store level. Some things that may come across your desk include price changes, in-store specials, product entry problems and assisting with placement of shelf labels. In this role you are also recognized as the main point of contact for our office electronics and systems (with support from our IT specialists, of course!)-where possible, you will troubleshoot for simple computer or photocopier problems or you will reach out to our amazing IT team for some extra help!

Some other things you may expect in this role are:
- Greeting customers on the phone and when they walk through our doors, ensuring they feel welcome, understood, and supported.
- Filing invoices and assisting with requests for credits, problem invoices, etc.
- Handling cash related tasks such as ordering change for cashiers, assisting with balancing floats and jumping on till, when needed.
- Managing the administration of our customer loyalty program and employee food credit accounts.
- Manage time clock entries for employees, ensuring payroll is accurate for store.
Other duties related to office administration may come up based on store needs.

Apply Today

Click 'Apply' to complete your online application today! Or email your resume to whiterockcareers@naturesfare.com

For other exciting opportunities, please visit our career page at https://www.naturesfare.com/join-our-team/

Nature's Fare Markets is an equal opportunity employer and as such we strive to foster a workplace where individual differences are recognized, appreciated and respected.

All applications will be reviewed and considered, but only successful candidates will be contacted.


Nature's Fare Markets


White Rock

Opening Date

Nov 04, 2019

Closing Date

Dec 06, 2019